Shipping Policy
Effective Date: 30 September 2025
At Rebel, we aim to deliver your streetwear and accessories quickly and safely. Please review our shipping policy below.
1. Processing Time
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Within Malaysia
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Standard Delivery: 3–7 business days (depending on location).
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Express Delivery: 1–3 business days (available at checkout with additional charges).
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Shipping fees are calculated at checkout based on your location and order size.
3. International Shipping
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We currently offer international shipping to selected countries.
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Delivery times vary by destination (usually 7–21 business days).
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International shipping fees and customs duties (if any) are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
5. Shipping Delays
While we strive to meet our delivery timelines, delays may occur due to:
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Courier or logistics issues
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Customs clearance (for international orders)
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Unforeseen circumstances beyond our control (e.g., weather, strikes, etc.)
We appreciate your understanding in such cases.
6. Wrong Address Disclaimer
Customers are responsible for providing the correct shipping address. Rebel is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
7. Contact Us
For any questions about shipping, please contact us:
📧 Email: clubderebel@gmail.com
📞 Phone: +60 16-400 8801
🏢 Address: Jalan Wawasan 1/10, Gladden Court Apartment, Bandar Baru Ampang, 68000 Ampang, Selangor
